Frequently Asked Questions
Have a question but don’t see the answer? Send us an email on our
Contact Us
page with your questions.
Find quick answers to your questions below.
Find quick answers to your questions below.
Buyer’s Guide
Are your items subject to California’s Prop 65?
Yes, some products contain chemicals known to the State of California to cause cancer and or birth defects or other reproductive harm.
Please use caution when handling all products and purchases. If you have any questions, please contact Customer Service at 866-573-0445.
How do I know what items you have in stock?
We use a sophisticated inventory management system to keep our warehouse stocked with over 40 million fasteners.
If you need to know that an item or quantity is in stock before ordering, please call 866-573-0445 to speak with a representative.
How do I obtain a C of C or MTR Certificate?
To obtain a Certificate of Compliance or MTR, please contact Customer Service prior to placing your order.
The fee for Certificate of Compliance is $15 per item. The fee for MTR is $15 per item.
Please contact customer service for more information.
Is there any minimum order requirement?
No, you can order as many or as few pieces or products as you need. You can order one fastener, or one million fasteners,
we custom pick, count, and package every single order.
How do I find my product?
To find the product(s) you’re looking for, you may (1) use the navigation menu on the top left of our website,
(2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located in the navigation menu on the top left of our website,
on the front page, and also on the Shop All Categories Page. Quick tip, place your mouse cursor over anything you think could be a clickable link.
You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a hand, whereas scrolling over anything that is not a link will leave your mouse cursor as an arrow.
You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, you can add a coupon or discount code in your mini shopping cart, in your shopping cart, or at checkout.
Simply enter the discount code and hit the checkmark to add the discount to your cart.
What is your Government CAGE Code?
Our Government CAGE code is, 9DB84
How do I contact you?
Email,
support@albanycountyfasteners.com,
Toll-Free Phone, 866-573-0445, Fax, 732-617-6045, or live-chat with us during regular business hours.
Order Status and Shipping
Has my order shipped?
Click here to check your order’s status.
You will also receive an email notification when your order is shipped with tracking data.
Please check the email that you registered with (and your spam folder) for the shipment notification email.
Most orders ship same day, if not same day, then within 24 to 48 hours.
How do I change quantities or edit my order?
For the best and immediate assistance with making any changes to your order once it is placed, please call Customer Service at 866-573-0445 to speak with a representative.
How do I track my order?
Click here to track your order.
You may also use the tracking number provided in the tracking notification email that is sent out when your order is shipped.
My order never arrived.
Please click the “My Account” link at the top right hand side of our site to track your order status.
If your order displays your package tracking numbers, please contact the carrier (USPS or FedEx) with your tracking number to confirm that your packages were delivered.
If you are still having difficulty locating your package, please contact Customer Service for assistance.
An item is missing from my shipment.
Please check the packing slip included with your order which should indicate any backorder or item that may be drop shipped from another location or supplier.
If you are unable to determine the status of the missing item, please contact Customer Service at 866-573-0445.
My product is missing parts.
Please check the packing slip included with your order which should indicate any backorder or item that may be drop shipped from another location or supplier.
If you are unable to determine the status of the missing item, please contact Customer Service at 866-573-0445.
What happens if an item is “backordered”?
To our company, the word “Backorder” is inaccurate because this usually indicates a long term wait between 8 to 12 weeks.
Most items that we backorder ship within 48 hours of the backorder being realized. There are cases when a backorder can ship in 24 hours
or it may take up to seven days for the item to be restocked. We try to backorder as few orders as possible and any order over $50 will be partially shipped
with any inventory we have in stock and completed with a second shipment. If there is ever a true backorder that will extend past a week or so, we will contact you directly
to notify you of the delay, offer an alternative size that is in stock, offer a refund, and accommodate you in the most convenient way for your project.
Account Questions
How do I create an account?
Click here, or use the “Sign In/Create An Account” link at the top right side of our site.
Then simply fill out your contact information and follow the prompts to complete setting up your account.
Your information is never sold to any other company and is kept completely private. Please view our
privacy policy
for more information.
How do I edit my account information?
Click here, or use the “Sign In” link at the top right side of our site. Sign in to your account.
On the left hand side, you will see a menu where you can edit your profile, addresses, payment methods, etc.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method choices and their prices.
Shipping fees are live rates calculated by the carriers and based on the product weight(s).
I forgot my password.
Click here, or click the “Sign In / My Account” link at the top right side of our site.
Under the login box you’ll see a link that says “Forgot password?” Click the link to reset or recover your password.
How do I return my product?
Please click here for more information on returning an item.
What is your return policy?
Click here to review our return policy.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product and we are happy to help resolve any issue or error.
Shipping, Payments and Returns
Do you ship to my country?
Please create an account by clicking here, or using the “Sign In” link at the top right hand side of our site.
During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries,
unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order.
Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method choices and their prices.
We will ship your order shortly after we receive payment from you.
What is the return policy?
Click here to review our return policy.
Pricing, Billing and Taxes
Do I have to pay sales tax?
Sales tax is based on the rules and regulations of the state in which you live. We currently collect sales tax in the following states,
Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, Utah, Virginia, and Wisconsin.
Please note, if you have a tax exemption form, it must be provided before placing your order so that we are aware of your status and can update your website account accordingly. All forms must be current from your state’s Department of Revenue website and filled out completely. Please contact our office at 866-573-0445 or email support@albanycountyfasteners.com to submit your tax exemption form and EIN number before placing your order.
Sales tax cannot be refunded. We can only cancel an order to remedy sales tax charged.
Please note, if you have a tax exemption form, it must be provided before placing your order so that we are aware of your status and can update your website account accordingly. All forms must be current from your state’s Department of Revenue website and filled out completely. Please contact our office at 866-573-0445 or email support@albanycountyfasteners.com to submit your tax exemption form and EIN number before placing your order.
Sales tax cannot be refunded. We can only cancel an order to remedy sales tax charged.
I have a question on my charges.
Click here to view your Order Status.
You may compare your order history on our website with your financial records.
If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt or invoice.
Please email us at support@albanycountyfasteners.com or call 866-573-0445 for a copy of your invoice or payment receipt.
When will my store credit or refund appear on my account?
Credits usually take 7 to 10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged at the time that your order is placed on our website.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and save you money.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Security is extremely important to us, and we use several layers of security to keep our site and your data safe.
Privacy Policy
We value your privacy. Please view our privacy policy page for complete details on how we use the information we collect.
We never sell your information to third parties.
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