Frequently Asked Questions

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Find quick answers to your questions below...

Buyer's Guide

Are your items subject to California's Prop 65?

Yes, some products contain chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm. Please use caution when handling all products and purchases. If you have any questions, please contact Customer Service at 866-573-0445.

How do I know what items you have in stock?

We use a sophisticated inventory management system to keep our warehouse stocked with over 13 million fasteners. If you need to know that an item or quantity is in stock before ordering, please call 866-573-0445 to speak with a representative.

How do I obtain a C of C or MTR Certificate?

To obtain a Certificate of Compliance or MTR, please contact Customer Service prior to placing your order. The fee for Certificate of Compliance is $15 - $50 per item depending on the manufacturer. The fee for MTR is $15 - $50 per item depending upon the supplier. Please contact customer service for more information.

Is there any minimum order requirement?

No, you can order as many or as few pieces or products as you need!

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a \"hand\". Whereas scrolling over anything that is NOT a link will leave your cursor as an \"arrow\". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click here, or the \"My Cart\" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

What is your Government CAGE Code?

Our Government CAGE code is: 9DB84

How do I contact you?

Email: Support@RawProductsCorp.com
Toll-Free Phone: 866-573-0445
Fax: 732-617-6045

Order Status and Shipping

Has my order shipped?

Click here, or the \"Order Status\" link at the top right hand side of our site to check your orders status. You will also receive an email notification when your order is shipped with tracking data, please check the email that you registered with (and your SPAM folder!) for the shipment notification email. Most orders ship same day, if not same day, then within 24 to 48 hours.

How do I change quantities or edit my order?

For best and immediate assistance, please call Customer Service at 866-573-0445 to speak with a representative.

How do I track my order?

Click here, or the \"Order Status\" link at the top right hand side of our site to track your order. You may also use the tracking number provided in the tracking notification email that is sent out when your order is shipped.

My order never arrived.

Please click the \"My Account / Order Status\" link at the top right hand side of our site to track your order status. If your order displays your Package Tracking Numbers, please contact the carrier (USPS or FedEx) with your tracking number to confirm that your packages were delivered. If you are still having difficulty locating your package, please contact Customer Service for assistance.

An item is missing from my shipment.

Please check the packing slip included with your order which should indicate any backorder or item that may be drop shipped from another location or supplier. If you are unable to determine the status of the missing item, please contact Customer Service at 866-573-0445.

My product is missing parts.

What happens if an item is "backordered"?

To our company, the word \"Backorder\" is inaccurate because this usually indicates a long term wait between 8 to 12 weeks. Most items that we backorder ship within 48 hours of the backorder being realized. There are cases when a backorder can ship in 24 hours or it may take up to seven days for the item to be restocked. We try to backorder as few orders as possible and any order over $50 will be partially shipped with any inventory we have in stock and completed with a second shipment. If there is ever a true backorder that will extend past a week or so, we will contact you directly to notify you of the delay, offer an alternative size that is in stock, offer a refund, and accommodate you in the most convenient way for your project.

Account Questions

How do I create an account?

Click here, or the "Sign In" link at the top right side of our site. Click the "Register" button. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our privacy policy for more information.

How do I edit my account information?

Click here, or the "Sign In / My Account" link at the top right side of our site. Sign in to your account. Click the "Update Account Information" link under "Settings".

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click here, or the "Sign In / My Account" link at the top right side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Click here to review our return policy.

Shipping, Payments & Returns

Do you ship to my country?

Please create an account by Clicking here, or the "Sign In" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

What is the return policy?

Click here to review our return policy.

Pricing, Billing & Taxes

Do I have to pay sales tax?

Sales tax is based on the rules and regulations of the state in which you live. We currently collect sales tax in the following states: Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, Utah, Virginia, and Wisconsin.

Please note if you have a tax exemption form, it must be provided before placing your order so that we are aware of your status and can update your website account accordingly. All forms must be current from your state's Department of Revenue website and filled out completely. PLEASE CONTACT OUR OFFICE AT 866-573-0445 TO SUBMIT YOUR TAX EXEMPTION FORM BEFORE PLACING YOUR ORDER.

Sales tax cannot be refunded. We can only cancel an order to remedy sales tax charged.

I have a question on my charges.

The "Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

The "Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Security is extremely important to us, and we use several layers security to keep our site and your data safe.

We value your privacy. Please view our privacy policy page for complete details on how we use the information we collect. We never sell your information to third parties.

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