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Find quick answers to your questions below...
Buyer's Guide
- Are your items subject to California's Prop 65?
- How do I know what items you have in stock?
- How do I obtain a C of C or MTR Certificate?
- Is there any minimum order requirement?
- How do I buy/redeem a gift certificate?
- How do I find my product?
- How do I navigate the site?
- How do I use a coupon?
Order Status and Shipping
- Has my order shipped?
- How do I change quantities or edit my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- My product is missing parts.
- What happens if an item is "backordered"?
My Account
International Shipping
- Do you ship to my country?
- What are my payment choices?
- When will my order ship and what are my shipping charges?
- What is the return policy?
Pricing and Billing
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- When will my credit card be charged?
