Help Answers

Pricing and Billing

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Do I have to pay sales tax?

Sales tax is based on the rules and regulations of the state in which you live. We currently collect sales tax in the following states: Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, Utah, Virginia, and Wisconsin.

Please note if you have a tax exemption form, it must be provided before placing your order so that we are aware of your status and can update your website account accordingly. All forms must be current from your state's Department of Revenue website and filled out completely.

Sales tax cannot be refunded. We can only cancel an order to remedy sales tax charged.

I have a question on my charges.

Click here, or the "Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click here, or the "Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).